Terms and Conditions

Please read these terms and conditions carefully before using our software.

I understand that Ecotech Software Pvt. Ltd. (Ecotech) has developed the software products called STAGE and PROMAN suitable for the manufacture and sale of textile and garments.

I understand that the installation of the STAGE and PROMAN software will be on the cloud and managed by Ecotech. Myself and team members will have access the software based on the user credentials provided and use the functions available as ring of logic and features including. (Name of my group concern) or sister concerns.

Now, therefore this instrument exists, for the sake of clarity, to set out now briefly detailed terms of the agreement.

  • I agree for all the modules as well as stages of implementation as detailed in Annexure.
  • It is important and I've so agreed to have the senior management personnel from my organization to participate formally in every stage of the software implementation so as to resolve bottlenecks as and when is required by Ecotech.
  • I understand that STAGE and PROMAN software come as is where is and once this transaction is active not possible.
  • I understand that I can hire personnel from Ecotech as when online to on site implementation on per the fees and terms mentioned in Annexure 1 to learn the use and avail of the functional features as part of client's organization during the course of implementation and also provide the users with user manuals for operating the software.
  • The above cost includes a continuous warranty from the date of installation as long as the subscription is paid up.
  • I shall make the payments as quoted in our order invoice. Also plan the number of users / time frame.

Proprietary Rights

  1. The STAGE and PROMAN software with all its modules and all associated documents written and printed are absolute and exclusive or complete intellectual property belonging to Ecotech and they are the sole owners of the said property.
  2. However, I understand that I have usage rights for the software and the accompanying documents so long as my subscription is active.
  3. I shall not commercially or otherwise exploit the software by way of sale or the software or associated documentation to any third party.
  4. Use such application on the "SaaS" shall request source from any other organizations without written consent from each other.
  5. Any and all disputes shall be resolved in the courts within the jurisdiction of Chennai city, India only.

Privacy Policy

  1. Ecotech shall ensure that any information pertaining to the client's business be it written, printed or in any form from computer media shall not be disclosed to any third party under any circumstance whatsoever without the written consent of the client.
  2. The client will also not disclose any information be it by way of software system or associated documentation to any third party under any circumstance whatsoever without the written consent of the software developers and the client will protect the commercial interest of the software developer at all times in respect to the STAGE and PROMAN.
  3. In the event a situation arises that a problem in the program could not be fixed on online and requires scrutiny and fixing at the development lab at Ecotech H.O., such live (test) data can be database for testing and validating and assure total confidentiality of information contained therein.

Limitation of Liability

  1. In no event will Ecotech be liable for any lost revenue, profit or data, or for special, indirect, consequential, incidental or punitive damages, however caused regardless of the theory of liability, arising out of or related to the use of or inability to use software delivered by Ecotech, even if Ecotech has been advised of the possibility of such damages. The foregoing limitations will apply even if the stated warranty for software fails of its essential purpose.

Refund Policy

  1. In at any stage during the implementation of the STAGE and PROMAN softwares, the client is not satisfied with the performance of any module or is convinced that the software is not delivering what was originally intended to be delivered, the client will have the right to terminate the contract option and also payment of subscription; and stop usage of the software. In the event of such termination Ecotech will stop the transaction further. Payments already made by the client to Ecotech will not be refunded.
  2. If the payment terms or any other terms of the contract are violated by the client, then Ecotech will have the right to terminate the subscription / stop access to the.

Software Updates from Eco Tech

  1. The client acknowledges that Ecotech can update the software periodically for any bug fixes or new features. The Software Updates will be considered part of the software and subject to the terms and conditions of this Agreement.
  2. In the event either party is unable to perform its obligations under the terms of this Agreement caused directly or indirectly by circumstances beyond its reasonable control, including without limitation, acts of God, earthquakes, fires, floods, wars, civil or military disturbances, acts of terrorism, sabotage, strikes, riots, accidents, governmental actions; and any such circumstances beyond its reasonable control so as may cause interruption, loss or malfunction of computer (hardware or software), such party shall not be liable for damages to the other for any damages resulting from such failure to perform or otherwise from such causes.

Annexure 1

Implementation

Implementation will be carried through a combination of Onsite and Online training as required.

The client can also use the user manual provided to them.

Training and Support

Training and support includes all our interaction for the client once signing the contract which includes educating the users on the software by demos; training them to make data entry; hand holding for making live entry; discussions on the business flow and how business is mapped in the software and any other time spent for the client by Ecotech personnel.

Time sheet would be sent to the client for confirmation for the time spent by Ecotech personnel for training, support or discussion.

Client Support

I understand that support can be availed by reporting any problem I face by sending a mail to saas@stageerp.com with description of the problem and corresponding screen shots.

I understand that Ecotech will get back to me as soon as possible to understand the problem further or with the resolution of the problem or for any other reason to find solution to the problem.

Onsite Training and Support

Travel from/to air train tickets, local conveyance, food, accommodation and local allowance will be arranged by the client.

Taxes

18% GST for all subscription / service costs.

As imposed by the Government of India from time to time to be borne by client.

Product Delivery

Software will be setup within 4 working days of receipt of first subscription in advance.

Subscription cycle will start 5 days from the date of receipt of first subscription.

Payment for Training and Implementation payment

For Onsite training and online training, client shall purchase in advance the number of days onsite or number of hours online required.